Last updated: May 27, 2026
1. Introduction
SmartBio Systems ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, online portal, or mobile app (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, delivery address, and company name (for corporate clients).
- Booking Information: Rental dates, equipment selected, duration, quantity, delivery instructions, and special requests.
- Payment Information: Payment method details, billing information, and transaction history. (Note: We do not store full credit card numbers; these are processed securely by our payment processors.)
- Account Information: Login credentials, profile preferences, and booking history (for registered users).
- Technical Information: IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.
3. How We Use Your Information
We use your information for the following purposes:
- To process and confirm your bookings and rental requests
- To arrange delivery, installation, and pickup of rented equipment
- To process payments and send invoices or receipts
- To communicate with you about your bookings, account, or inquiries
- To send booking confirmations, reminders, and follow-up communications
- To improve our Services, website, and customer experience
- To comply with legal obligations and enforce our Terms and Conditions
- To detect and prevent fraud, security breaches, or other harmful activities
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our Services (e.g., payment processors, delivery partners, IT support, email service providers).
- Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Services. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal obligations.
- Restriction: Request that we limit the processing of your information.
- Objection: Object to the processing of your information for certain purposes.
- Portability: Request that we transfer your information to another service provider.
To exercise these rights, contact us at info@smartbio.cw.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking and payment records are typically retained for 7 years for accounting and tax purposes.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: