For online rentals of ventilators, mist ventilators, cooling equipment, and future event rental products
1. Scope and Application
These Rental Terms and Conditions apply to all equipment rentals provided by SmartBio Systems, including but not limited to ventilators, industrial fans, mist ventilators, cooling fans, misting equipment, pumps, hoses, accessories, and any other event, decorative, lighting, or rental products that SmartBio Systems may offer in the future.
By placing a booking through the SmartBio Systems online portal or SmartBio Systems app, making payment, requesting approved delayed payment, accepting delivery, collecting equipment, or using rented equipment, the client agrees to these Terms and Conditions.
2. Online-Only Booking Model
All rental bookings must be made through the SmartBio Systems online portal or SmartBio Systems app. Bookings made by telephone, WhatsApp, email, verbal request, or in-person discussion are not considered confirmed unless they are entered and confirmed through the online booking system or confirmed in writing by SmartBio Systems.
For standard clients, a booking is only confirmed once online payment has been completed successfully. Until payment is completed, equipment, delivery times, staff planning, and rental dates are not reserved.
3. Governmental and Corporate Payment Approval Exception
SmartBio Systems may provide a special payment approval option for governmental entities and approved corporate clients whose internal payment processes require purchase orders, payment approvals, or post-delivery payment processing.
This payment approval option is only available to governmental entities and approved corporate clients and is subject to acceptance by SmartBio Systems. SmartBio Systems may request documentation such as a purchase order, written approval, official request, company details, or authorized representative information before approving the booking.
4. Rental Items and Availability
At the time of this policy, SmartBio Systems primarily offers a variety of ventilators and mist ventilators. The same general rental conditions also apply to future rental categories, including but not limited to event lighting, decorative products, event accessories, temporary cooling systems, misting systems, and other equipment added to the platform.
Product photos, descriptions, sizes, capacities, colors, accessories, and specifications shown in the online portal or app are for general guidance. Actual equipment may vary slightly, provided that the rented item is functionally suitable for the booked purpose.
5. Rental Period
The rental period begins at the agreed delivery, pickup, or rental start time, depending on the type of booking. The rental period ends at the agreed return, pickup, or rental end time.
The client must return the equipment or make the equipment available for pickup at the agreed end time. If the equipment is kept longer than agreed, additional rental charges may apply.
6. Delivery, Pickup, and Site Access
The client is responsible for ensuring safe and clear access to the delivery and pickup location. The client must provide accurate delivery details, contact information, site instructions, parking instructions, entry permissions, and any other relevant information before the rental starts.
A responsible person must be available on-site at the agreed delivery and pickup time. If delivery or pickup is delayed because of missing access, wrong location details, no responsible person on-site, blocked access, unsafe conditions, or other client-related reasons, additional waiting time, transport, or rescheduling charges may apply.
7. Setup Location and Site Conditions
The client is responsible for providing a safe, stable, and suitable location for the equipment. SmartBio Systems may refuse to install, place, operate, or leave equipment at a location that is unsafe, unstable, exposed to excessive water, affected by dangerous electrical conditions, inaccessible, or otherwise unsuitable.
8. Electricity, Water, and Infrastructure
Unless otherwise agreed in writing, the client is responsible for providing suitable electricity and, where misting equipment is used, a suitable water supply. The client is responsible for ensuring that electrical outlets, extension points, breakers, water connections, drainage, and related infrastructure are safe, functional, and suitable for the rented equipment.
9. Use and Supervision of Equipment
The client must use the rented equipment only for its intended purpose and in accordance with instructions provided by SmartBio Systems. The client may not modify, move, open, repair, tamper with, overload, cover, block, decorate, hang items from, or misuse the equipment without prior written permission from SmartBio Systems.
10. Responsibility for Equipment
From the moment the equipment is delivered, picked up, or placed under the client's control, the client is responsible for the equipment until it is returned to or collected by SmartBio Systems.
The client is responsible for loss, theft, damage, misuse, missing accessories, excessive dirt, water damage, impact damage, electrical damage, corrosion, broken parts, missing cables, missing fittings, missing decorative elements, or any other damage occurring during the rental period, unless caused directly by SmartBio Systems.
11. Damage, Loss, Missing Accessories, and Replacement Costs
If equipment or accessories are damaged, lost, stolen, or returned incomplete, the client will be charged for repair, cleaning, recovery, replacement, or loss-of-use costs. SmartBio Systems may inspect the equipment after return before confirming whether additional charges apply. If an item cannot reasonably be repaired, the client may be charged the replacement value of the item.
12. Cleaning and Return Condition
The equipment must be returned in the same general condition as received, except for normal wear from proper use. If equipment is returned excessively dirty, clogged, wet, contaminated, scratched, broken, stained, corroded, or requiring special cleaning or service, a cleaning or service fee may apply.
13. Security Deposit or Payment Authorization
SmartBio Systems reserves the right to request a security deposit, card authorization, written payment guarantee, purchase order, or other payment security before confirming or delivering equipment. Any applicable deposit or authorization amount will be communicated before or during the booking process.
14. Prohibited Use
The client may not use the rented equipment for any illegal activity, in unsafe or hazardous locations, in heavy rain or storm conditions, with unsuitable infrastructure, after malfunction signs, or in any way that may damage the equipment or create risk to people or property.
15. Malfunction or Technical Issues
If the equipment does not function properly, the client must notify SmartBio Systems as soon as possible. The client must stop using the equipment if continued use may cause damage or create a safety risk. The client may not attempt repairs unless instructed by SmartBio Systems.
16. Safety and Client Responsibility
The client is responsible for taking reasonable safety precautions around the rented equipment. The client must keep equipment away from unsafe areas, unstable surfaces, unauthorized handling, children, heavy traffic zones, standing water, flammable materials, and other hazards.
17. Limitation of Liability
SmartBio Systems is not responsible for damages, losses, injuries, business interruption, event interruption, discomfort, loss of income, loss of enjoyment, or third-party claims caused by misuse of equipment, unsafe site conditions, client negligence, unauthorized movement, lack of supervision, unsuitable electricity or water supply, weather conditions, public interference, third-party actions, or circumstances outside SmartBio Systems' control.
18. Force Majeure
SmartBio Systems is not liable for failure or delay caused by events beyond its reasonable control, including but not limited to natural disasters, extreme weather, flooding, power outages, water interruptions, road closures, strikes, government restrictions, accidents, equipment breakdown, supplier delays, public disorder, or other force majeure events.
19. Cancellation by SmartBio Systems
SmartBio Systems may cancel or refuse a booking if equipment becomes unavailable, the location is unsafe, payment is incomplete, payment approval is not accepted, the client provides incorrect information, or the booking cannot be fulfilled due to circumstances beyond SmartBio Systems' control.
20. Changes to These Terms
The version of these Terms and Conditions accepted at the time of booking applies to that booking. SmartBio Systems may update these Terms and Conditions from time to time. Updated terms will apply to future bookings only, unless otherwise agreed in writing.
21. Contact
For questions about these Terms and Conditions, please contact SmartBio Systems at info@smartbio.cw or through the SmartBio Systems app messaging system.