For product purchases through the SmartBio Systems online shop
1. Scope and Application
These Shop Terms and Conditions apply to all product purchases made through the SmartBio Systems online shop, including DIY misting kits, cooling accessories, spare parts, extension cords, and any other products offered for sale. By placing an order, you agree to these terms.
2. Product Purchases
All product orders must be placed through the SmartBio Systems online shop. Orders made by telephone, WhatsApp, email, or in-person are not considered confirmed unless entered and confirmed through the online ordering system.
A product order is only confirmed once online payment has been completed successfully or, for approved pay-later clients, once SmartBio Systems has confirmed the order in writing.
3. Prices and Availability
All prices are displayed in USD and exclude the 6% O.B. Tax (Omzetbelasting), which is added at checkout. Product photos and descriptions are for guidance. SmartBio Systems reserves the right to adjust prices and availability without prior notice. If a product becomes unavailable after an order is placed, you will be notified and offered a refund or suitable alternative.
4. Delivery and Pickup
Delivery is available within Curaçao and select Caribbean locations. Standard delivery fees apply based on order value (free shipping on orders over $500). Delivery times are estimates and may vary due to stock availability, weather, or logistical factors.
The customer is responsible for providing accurate delivery details, contact information, and ensuring someone is available to receive the order. Failed deliveries due to incorrect details or unavailability may incur redelivery fees.
Pickup options may be available at designated SmartBio locations. Pickup must be arranged in advance and completed within the agreed timeframe.
5. Returns and Refunds
Products may be returned within 14 days of delivery, provided they are unused, in original packaging, and in resalable condition. Perishable, customized, or hygiene-sensitive items cannot be returned unless defective.
To initiate a return, contact SmartBio Systems at info@smartbio.cwwith your order number and reason for return. Return shipping costs are the customer's responsibility unless the product is defective or incorrectly shipped.
Refunds are processed within 10 business days of receiving the returned product, using the original payment method where possible. Bank or processor delays may affect the timing of the refund appearing in your account.
6. Damaged or Defective Products
If a product arrives damaged or defective, notify SmartBio Systems within 48 hours of delivery with photos and a description of the issue. SmartBio Systems will arrange a replacement, repair, or refund at its discretion. Products damaged due to misuse, improper installation, or negligence are not eligible for replacement or refund.
7. Warranty and Disclaimer
SmartBio Systems warrants that products are free from material defects at the time of delivery. Warranty periods vary by product and are specified on the product page or packaging where applicable.
This warranty does not cover damage caused by misuse, unauthorized modification, improper installation, accidents, natural wear, or failure to follow product instructions. SmartBio Systems is not liable for indirect, incidental, or consequential damages arising from product use.
8. Payment
Payment must be completed before products are dispatched, unless you are an approved corporate or government client with deferred payment terms. Accepted payment methods include bank transfer and Pay Later (subject to admin approval).
9. Customer Responsibility
The customer is responsible for providing accurate order and delivery information, reviewing product specifications before purchase, and ensuring safe and proper use of products. Installation of electrical or plumbing components should be performed by qualified professionals where required.
10. Changes to These Terms
The version of these Shop Terms accepted at the time of order applies to that order. SmartBio Systems may update these terms from time to time. Updated terms apply to future orders only, unless otherwise agreed in writing.
11. Contact and Support
For questions about orders, returns, or these Shop Terms, contact SmartBio Systems at info@smartbio.cw or through the SmartBio Systems app messaging system.